Wether it's creating a new fundraiser profile, finding out more about your team's statistics from last week or reaching a special achievement in the Gamification feature - all these things can trigger e-mails sent automatically by the Formunauts app. We have collated a list for you where you can find all different e-mails that are sent through our app.
E-mails to donors
Welcome e-mail with PDF mandate
If activated in the campaign, this e-mail will be sent out to the donor right after the dataset was successfully uploaded to our system.
You can define a header image, the content and even have a strong influence on the HTML design of these e-mails. You can also define customized text snippets depending on different choices that have been made in the form (e.g. you can define different texts for different payment intervals. A donor with a monthly interval would then receive a different text than a donor who chose a one off donation)
The PDFs are generated mostly automatically, but you can add extra text and send us a picture you'd like us to add.
If you want to test the e-mail that goes to your supporters after the donation, you can either fill in a test donation with your e-mail address or send us a message at support@formunauts.at and we will forward you the e-mail directly.
E-mails to fundraisers
Welcome e-mail as user
When you first create a user for a new fundraiser they will receive an e-mail welcoming them to the app and notifying them of their password and username.
The e-mail is the same, regardless of whether the fundraiser is also a team leader or coach.
You can test this by creating a new fundraiser with an e-mail address you have access to.
Weekly reports
You can decide if you'd like your fundraisers to receive automatic reports created from their statistics for the past week. The values shown are taken from the widgets shown on the fundraiser dashboard; however, you can select if all should show up in the report or none.
E-mails to recruiters
Welcome e-mail as a "jobscout" user
Just like with fundraisers, when you first create a user for a new recruiter they will receive an e-mail welcoming them to the app and notifying them of their password and username.
The e-mail is the same, regardless if the recruiter is also a team leader or coach.
You can test this by creating a new recruiter with your e-mail address.
Notification of new application
When a new ob application has been uploaded the applicant will receive an e-mail that you can let us customize for you , similar to the welcome e-mail for donors. Also the recruiter assigned to the recruiting campaign will receive an e-mail telling them the essential infos about the applicant.
If you want to test the e-mail sent to your new applicant, you can either fill out a test application or send us a message at support@formunauts.at, and we will forward you the e-mail directly.
Warning before anonymization
A warning e-mail is sent to head recruiters with a list of all the job applications that have been exported, 7 days before they are automatically anonymized. The list is checked and sent every Monday at 6 a.m.
E-mails to team leaders and/or coaches
Gamification achievement unlocked
We can add e-mail recipients who will then receive notifications when achievements of your choice are unlocked by a fundraiser. This way you will never miss when one of your employees reaches an important milestone.
E-mails to administrators
Notification new CSV export is available
Administrators can receive an e-mail every Monday with a download link for the statistics of
- the results of all fundraisers, teams and campaigns that had a workshift in the week before.
- all team reports
- donor & supporter details
Gamification achievement unlocked
Alongside the coaches, also administrators can receive notifications when the relevant achievement is reached by a fundraiser.
Donor detail exports
If you want to download multiple PDFs (or multiple donations in CSV/XLSX format) in the admin interface, they will be generated on the server. When done you will receive the download link per e-mail.
Warning before anonymization
A warning e-mail is sent to customer admins with a list of all the donations, petitions and job applications which have been exported, 7 days before they are automatically anonymized.
The list is checked and sent every Monday at 6 a.m. Also head recruiters receive these messages.
Warning when number range is reaching an end
If you define a number range in a campaign a warning e-mail is sent to all customer admins, when the campaign is almost out of available numbers. The warning e-mail is sent when only 20%, 15%, 10%, 5%, 3%, 2%, 1% of the available addresses are still available. If they run out, the Formunauts app will automatically assign new ones generated by the Formunauts system.
They will not match your number range, but will ensure that your donations can be uploaded and have a unique ID.
If you have questions about this please reach out to our Customer Care team under support@formunauts.com
Only valid for customers that import retention data
When contract retention data is imported via sharefile is successful (triggered everyday at 11 pm) a notification e-mail is sent. This can be enabled/disabled by campaign. Also in the campaign there can be set one or many e-mail addresses to send the notification to.
Other e-mails
Writing our support team from the app
If fundraisers are having technical trouble or something isn't working as intended, they should always contact their coach or their office team, but they can also contact us through the app. All they need to do is click on their profile image and choose "Help". This will trigger an e-mail to the Formunauts support team. If you, as a fundraiser, use this feature, please make sure to describe your issue as well as possible so we can help you out as quickly as possible.
Password reset
It can always happen that a password is forgotten. For the fundraiser, we have added a "Forgot password?" link at the bottom of the page, and they will receive an e-mail with further instructions.
Should administrators forget their passwords, please contact support@formunauts.at
Petitions or job applications without a team
If a petition or job application was uploaded without a team (this is only possible if won by coaches), we at Formunauts Support will receive an e-mail to check the dataset in the admin interface and inform you. This is nothing more than a precaution to ensure that you do not lose any of either.
Staffcloud import error
When there is an error in the StaffCloud import, an e-mail is sent. The e-mail addresses the notification is sent to can be configured by Formunauts in your customer account.
Automated import/export
If there is an automated import/export setup, we can define recipients, who will be informed if the process was performed successfully or not.
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